
The Technological Shift in IT Service Management
James W. Brady, CIO, Los Angeles County Department of Health Services
Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State University
Digital Transformation and ITSM
Niel Nickolaisen, CIO, O.C. Tanner
Is your IT Team Building Customer Loyalty?
Jeff Cann, Chief Strategist & CIO, Encore Electric

Collaboration: The Key to Progression
Cletis Earle, CIO, Kaleida Health

Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek

Software Engineers are The Future of Logistics
Mario Harik, CIO, XPO Logistics, Inc.
Accelerating the Digital Transformation with...
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)
Revitalizing IT with Strategic Planning
Dawn Roth Lindell, CIO, Western Area Power Administration
Acknowledging the Great Power of Modern Technology
Joyce Jinde Edson, Deputy CIO & Asst Gen Mgr, City of Los Angeles