ITSM: Enables the Agility and Responsiveness Demanded by Today's...
Azunna Anyanwu, Director of Information Technology, Aronson LLC
How ITSM Eventually Ties to Customer Experience
Nora Osman, Associate Vice President, IT Service Management, Montefiore Information Technology
The Digital Transformation of Service
Courtney Dornell, Senior Director, Service Transformation, Otis Americas
5 Ways to Keep Your Tech Staff Motivated and Engaged
David Cooper, Chief Technology Officer, WEX [NYSE: WEX]
Waves of Disruption Reform IT Service Management Landscape
Paul Hamman, SVP, Head of Cloud Security, SunTrust Bank [NYSE: STI]
People and Process First, Then IT
Ted Delgado, Director, North America Controller, The Hershey Company
Creating and Advancing a Service Culture through...
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific