People and Process First, Then IT

People and Process First, Then IT

Ted Delgado, Director, North America Controller, The Hershey Company

Creating and Advancing a Service Culture through Information Technology Service Management

Creating and Advancing a Service Culture through Information...

Peggy Kay, AVP & Technology Customer Experience, University of the Pacific

The Customer-Centric Paradigm Shift

The Customer-Centric Paradigm Shift

Ben Brennan, IT Director, Oath

Maximizing IT ROI

Maximizing IT ROI

James Mazarakis, EVP & CTO, WSFS Bank

From IT Service Management to Corporate Service Management

From IT Service Management to Corporate Service Management

Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.

What a Successful Team Looks Like in the Digital Age

What a Successful Team Looks Like in the Digital Age

Chris Jacobs, Director of Certifications, VIRL and delivery, Cisco Systems