ITSM: Enables the Agility and Responsiveness Demanded by Today's Business

ITSM: Enables the Agility and Responsiveness Demanded by Today's...

Azunna Anyanwu, Director of Information Technology, Aronson LLC

How ITSM Eventually Ties to Customer Experience

How ITSM Eventually Ties to Customer Experience

Nora Osman, Associate Vice President, IT Service Management, Montefiore Information Technology

The Digital Transformation of Service

The Digital Transformation of Service

Courtney Dornell, Senior Director, Service Transformation, Otis Americas

5 Ways to Keep Your Tech Staff Motivated and Engaged

5 Ways to Keep Your Tech Staff Motivated and Engaged

David Cooper, Chief Technology Officer, WEX [NYSE: WEX]

Waves of Disruption Reform IT Service Management Landscape

Waves of Disruption Reform IT Service Management Landscape

Paul Hamman, SVP, Head of Cloud Security, SunTrust Bank [NYSE: STI]

People and Process First, Then IT

People and Process First, Then IT

Ted Delgado, Director, North America Controller, The Hershey Company

Creating and Advancing a Service Culture through Information Technology Service Management

Creating and Advancing a Service Culture through...

Peggy Kay, AVP & Technology Customer Experience, University of the Pacific

The Customer-Centric Paradigm Shift

The Customer-Centric Paradigm Shift

Ben Brennan, IT Director, Oath

From IT Service Management to Corporate Service Management

From IT Service Management to Corporate Service...

Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.

What a Successful Team Looks Like in the Digital Age

What a Successful Team Looks Like in the...

Chris Jacobs, Director of Certifications, VIRL and delivery, Cisco Systems