20 Most Promising IT Service Management Solution Providers - 2018

The continual adoption of technologies has given the IT industry a revolutionary stand. Advent of newer software tools and platforms has directed the IT service management (ITSM) to sustain and preserve the business-technology ecosystem. With the implementation of ITSM approach, organizations could reduce the much threatening operational risks by shadowing the major concerns such as security and compliance of data.

Further ITSM tool vendors have identified the significance of artificial intelligence in the IT industry. This recognition is enabling companies to deal with larger data and enhances decision-making capabilities. In addition, ITSM is supported by the DevOps tool, slashing the differences among the key divisions of an organization, extending a higher quality of interaction and management. Similarly, fields of asset management are being designed with the help of ITSM tools to provide a holistic view of technology based complexities and thereby rendering greater business transparency. The ITSM market is witnessing the development of yet another trend called the self-service or self-help, where customer engagement is augmented also promoting a centric and a self-reliant environment. The future of ITSM, projects the potential usage of technologies such as predictive analysis and virtual reality, up scaling its role in the business environment.

Addressing the above, a distinguished panel comprising of CEOs, CIOs and industry analysts including the CIO Reviews’ editorial board has charted out top 20 Most Promising IT Service Management Solution Providers for IT industry. These companies offer powerful solutions coupled with innovative strategies that are distinctively prominent in the field.

We present to you “20 Most Promising IT Service Management Solution Providers - 2018.”

Company Name

Company Description

Axios Systems A company that provides service desk, IT service management, and IT asset management software
Bomgar A remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device
CITSmart Provides a single integrated platform that allows managing an entire company workflow for delivering service excellence to businesses
CoSolutions, Inc. Provide innovative technology applications with high quality support services that enhance federal customer mission operations
EasyVista A company that simplifies IT management services by making it easy to deliver and easy to use for today’s enterprise
Espressive World’s first AI driven virtual support agent that automates resolution upto 30-50 percent employee issues and questions
Freshworks Inc A parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer
G2SF, INC. Coreservices include Enterprise ITSM, Mobility, Cybersecurity, and IT Engineering
InsightETE A first and only company in the world to offer a propriety and patented method to perform root cause analysis in 15 minutes or less
INTERPROM A vendor neutral IT Management consulting and training firm, INTERPROM has helped more than 500 US companies and organizations to benefit from IT Service Management, Business Relationship Management, Information Security Management, Enterprise Risk Management, Business Continuity Management and more
J.I.T. Resources & Solutions Serving the ServiceNow community since 2010, J.I.T. has amassed well over 125,000 hours of hands-on experience designing, implementing, optimizing, and managing the ServiceNow platform for clients
Marval North America A leading global service provider of integrated IT service management software that also include ITSM consultancy, ITSM education, and ITSM training
Navvia The Navvia Process Designer is the easiest and most cost-effective way to design and document processes that comes with prebuilt features such as templates, flowcharts, automated document creation and many more
OnPoint Consulting, Inc. OnPoint delivers secure IT Infrastructure, Enterprise Systems,Cybersecurity, and Program Management solutions for the U.S. Federal Government
OwlPoint A team of highly experienced and skilled professionals dedicated to solving IT service management challenges of their customers
Samanage An enterprise service desk and IT asset management provider
Serviceaide A company that connects data together to create coherent information that is capable of revolutionizing business results
ServiceNow A cloud computing company that delivers digital experience to people to help them to perform best in their work
Symphony SUMMIT A leading provider of public and private cloud based IT operations management solutions to enterprises and service providers
TESM Offers an unrivaled service that delivers innovative solutions for security operations, service and workflow automation, technology change programs and employee engagement