Top 10 IT Service Management Consulting/Services Companies - 2020

Ever since its introduction to implement, manage, and deliver IT services to meet the need of an organization, IT Service Management (ITSM) has evolved over the years. With emerging technologies opening new doors of innovation, companies are replacing the outdated, one-size-fits-all ITSM solutions and services with the latest ones. To begin with, AI is riveting ITSM ticketing processes by providing deep-insights on how to resolve complicacies behind accessing tickets faster.

Triggering automation in day-to-day activities, AI is not only removing redundancies and repetitive operations but also enabling managers to provide self-service desk help to its employees. A pragmatic step towards driving productivity, AI-driven automation is enhancing IT modernization, iteration, and service efficiency. In another limelight, the massive adoption of agile methods and scrum in ITSM services is allowing enterprises to design services that yield maximum customer satisfaction while improving return on investments.

In the wake of such drastic transitions, we have compiled this issue of CIOReview in order to assist organizations in the task of finding accomplished solution providers and consulting/ services companies to help them navigate the IT service management realm. In this edition, we have listed the 20 most promising IT service management solution providers – 2020 and 10 most promising IT service management consulting/ services companies – 2020 to highlight the companies that can escalate the chances of your growth. Equipped with innovative technological capabilities, these enlisted solution providers and consulting/services companies are transforming the IT service management landscape at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the IT sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. We hope this issue of CIOReview helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.

We present to you CIOReview’s “10 Most Promising IT Service Management Consulting/Services Companies – 2020.”

Top IT Service Management Consulting/Services Companies

Ensono delivers complete Hybrid IT solutions, from mainframe to cloud, tailored to each client’s journey. As a reliable partner and ally, we meet our clients wherever they are on their digital transformation journey and through our services portfolio, we help them in bringing a natural progression to their existing IT infrastructure. Ensono leverages its flagship Ensono Envision platform, based on best-of-breed tools tightly integrated with their best practices to help client executives holistically view and manage their IT posture from a single place. The Envision platform is specially designed to help certain teams within a client business to better understand their roles and enhance their ability to manage IT resources and more

Millennium Enterprise Corporation (MEC) is providing organizations with a wide range of reliable, cost-effective, and innovative IT services and products. The company specializes in web technology services, mobile application development, web design, and cloud computing, and empowers clients with innovative technology solutions that maximize cost avoidance with minimal risks. With its extended reality (XR) solutions, MEC humanizes the experience of interactions and enables greater immersion and productivity for the remote workforce. The innovation at MEC is driven by its team of subject-matter experts who bring over 30 years of experience to provide the ideal technology solutions and services to their clients

Advance Solutions

Advance Solutions

Advance Solutions provides digital transformation solutions for measurable results. The company understands that the true potential of having amassed cross-industry experience lies in proving significant ROI. Advance Solutions leverages their expertise for operational efficiencies to gain a competitive edge in the industry

BlackBeltHelp

BlackBeltHelp

BlackBeltHelp provides 24x7 Student Services Contact Center Technology for students, faculty, and staff of higher education institutions. BlackBeltHelp solutions reduce administrative burdens, improve operational efficiencies while expanding access and reducing institutional costs. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email, and bot technology

FortuneMinds

FortuneMinds

Fortune Minds Inc. is an IT solutions provider that delivers innovative solutions and services in the areas of DevOps, ServiceNow, Enterprise IT Services, IT Staffing and Consulting, Cloud Computing, Data Analytics, Cloud Automation and Mobility. Fortune Minds Inc. is enabling its customers to drive positive business outcomes by becoming more agile, efficient, and secure with the use of innovative technology

GRSi

GRSi

GRSi is a professional services and technology innovations company, providing state-of-the art solutions across a broad range of requirements, in highly agile yet controlled environments complying with CMMI, ISO, SEI, IEEE/EIA standards and Lean Six guidelines supporting critical mission objectives in the DoD, Civilian and Intelligence communities. The company's professional technical and engineering services deliver next-generation systems engineering, cybersecurity, technology insertion and best practices-based Enterprise Operations (EOps) management

Pugmarks

Pugmarks

Pugmarks was founded in the year 1996, during the early days of the Internet. Pugmarks started off by providing organizations with solutions that included web-based and regular e-mail messaging solutions, web development solutions, high-end managed hosting solutions intranets and online customer support solutions. Pugmarks has the distinction of internet enabling many leading media companies and corporations

RedBlink

RedBlink

RedBlink is a full service app development, hosting and monitoring company and provide end to end solutions in Mobile and web Development, UI/UX design, DevOps, Software dev and Cloud solutions. The company use a hybrid onshore/offshore model to help an organization achieve success by delivering functionally complete and architecturally sound solutions

Smartshore Services

Smartshore Services

Smartshore, is a service-based company that strives to offer its clients the right globalization strategy based on their business processes. This entails a hybrid of on-shore, near-shore and off-shore models. Smartshore specializes in Outsourcing Services which includes IT Staffing, IT Application Development IT Infrastructure Management and Knowledge Process Outsourcing. It captures the rich experiences of its founders in the global sourcing space, who have a successful IT outsourcing track record of over 10 years. Smartshore aims at providing a transparent, efficient, low-cost outsourced model that is combined with top-class service delivery

Wharfedale Technologies

Wharfedale Technologies

Wharfedale Technologies (WFT) is a global, enterprise technology management organization that provides solutions to help customers move their SAP ERP landscapes to cloud enabling process agility and performance gains within enterprise infrastructure landscapes. The company's portfolio enables cost-effective, optimization, and adaptability within the SAP cloud ecosystem and application/database environments across established and emerging technology organizations