Top 20 IT Service Management Solution Companies - 2020

Ever since its introduction to implement, manage, and deliver IT services to meet the need of an organization, IT Service Management (ITSM) has evolved over the years. With emerging technologies opening new doors of innovation, companies are replacing the outdated, one-size-fits-all ITSM solutions and services with the latest ones. To begin with, AI is riveting ITSM ticketing processes by providing deep-insights on how to resolve complicacies behind accessing tickets faster.

Triggering automation in day-to-day activities, AI is not only removing redundancies and repetitive operations but also enabling managers to provide self-service desk help to its employees. A pragmatic step towards driving productivity, AI-driven automation is enhancing IT modernization, iteration, and service efficiency. In another limelight, the massive adoption of agile methods and scrum in ITSM services is allowing enterprises to design services that yield maximum customer satisfaction while improving return on investments.

In the wake of such drastic transitions, we have compiled this issue of CIOReview in order to assist organizations in the task of finding accomplished solution providers and consulting/ services companies to help them navigate the IT service management realm. In this edition, we have listed the 20 most promising IT service management solution providers – 2020 and 10 most promising IT service management consulting/ services companies – 2020 to highlight the companies that can escalate the chances of your growth. Equipped with innovative technological capabilities, these enlisted solution providers and consulting/services companies are transforming the IT service management landscape at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the IT sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. We hope this issue of CIOReview helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.

We present to you CIOReview’s “20 Most Promising IT Service Management Solution Providers – 2020.”

Top IT Service Management Solution Companies

FlipServe is bringing the essence of Uber to the IT services industry. With its unique infrastructure service as a service (iSaaS) offering, FlipServe is on a mission to transform the IT services industry through a holistic, transparent, and outcome-based platform. FlipServe, leveraging its deep expertise with IT infrastructure services and cloud, is putting an end to these woes with its data-centric business strategy. FlipServe bids goodbye to client contracts. This digital business infrastructure operations (DBIO) platform is available in three versions: Silver, Gold, and Platinum

Freshworks is a company that creates innovative solutions for every organizational need. Freshservice is an intelligent ITSM product for the modern enterprise to deliver exceptional employee experiences with an intuitive, scalable, no-code solution. Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. It increases process efficiency and service agility by creating contextual and intelligent experiences through AI. It also empowers employees with consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or Freshservice chatbot

Businesses can instantly integrate HappySignals’ employee experience management platform with their existing ITSM tool in a matter of minutes. HappySignals’ platform measures employee experience across IT and allows you to drill-down into reasons of why something is happening. As a result, organizations can gain real insight into why their end-users are unhappy with specific areas of IT; for example, why VPNs are affecting employees’ productivity negatively. A company’s overall scores can be weighed against HappySignals’ Happiness Score™ Benchmark data, which includes three million end-user responses from over 130 countries. It, therefore, allows businesses to gauge and improve their employee experience at par industry standards

Provides insights to IT professionals for enhancing the value proposition of IT within their organizations and delivering measurable results. Info-Tech Research Group is one of the fastest growing full-service research and analyst firm in North America, serving more than 30,000 IT and HR professionals. Info-Tech's mission is to help IT leaders systematically improve their core processes and governance and implement critical technology projects. Info-Tech Research Group’s divisions include McLean & Company and SoftwareReviews

baramundi Software

baramundi Software

baramundi software AG provides companies and organizations with efficient, secure, and cross-platform management of workstation environments. Around the world, over 3000 customers of all sizes and from every sector benefit from the German manufacturer's many years of experience and outstanding products. These are compiled into an integrated, future-orientated approach in baramundi management Suite—client management, mobile device management, and endpoint security are provided via a shared interface, using a single database, and according to global standards

Bimser

Bimser

BİMSER, founded in 1998, has started its journey with the persons that came together in order to create software solutions in the area of information technologies. BİMSER offers a wide range of products that can seamlessly integrate with each other as well as other products, ranging from software packages for different sizes of companies in various industries to a full solution development platform, on which various business applications can be designed, for long years. BİMSER’s software products are being used by millions of professionals in more than 1300 companies and bring competitiveness and success to them. BİMSER Software Solutions are running on more than 20 countries until today. The Company is locating in USA, The Netherlands and Turkey and keep going on expanding world wide with regional business and solution partners

Covail

Covail

Covail is a trusted solutions partner, enabling organizations to optimize through Intelligent Operations solutions that lower total risk and cost for key business functions, equipping them to transform from a position of strength. Since 2015, Covail’s experts in Artificial Intelligence (AI), Automation, and Cybersecurity have been delivering business results for leading Fortune 500 companies across industries

DYOPATH

DYOPATH

DYOPATH is a leading Managed Service Provider (MSP) that empowers organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, the company helps clients to focus on what they do best by providing unparalleled support and services

Electric AI

Electric AI

Electric, an IT solutions company that redefines how organizations handle IT by exceeding the level of service that businesses have come to expect from all other aspects of their business and the technology that supports it. Through a first of its kind technology, paired with an elite squadron of IT technicians, Electric delivers lightning-fast IT support. Electric provides real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding and IT management

GC&E Systems Group

GC&E Systems Group

GC&E is a Veteran Owned Business providing Information Technology (IT), electronic security solutions, and communication/telecommunication solutions consultation, design, and implementation services in federal, state and local, K-12 and higher education, healthcare and commercial markets. Over the years, GC&E has grown from a company primarily providing voice and data infrastructure services to one with the capability, experience, and expertise to provide diverse IT, security management, and communications focused solutions and services

Highmetric

Highmetric

Highmetric specialises in helping businesses get work done using the ServiceNow platform. The company’s team has over 20 years of unparalleled Service Management experience having worked on over 3,000 implementation projects across 1,000 clients. It’s commitment to transparency, partnership, and trust enables Highmetric to deliver results to clients which help them optimise core workflows, automate mission critical processes and return value back into the business

HyperGen

HyperGen

HyperGen provides full-service IT Solutions and Services to large, medium and small businesses. As an Oracle Gold Partner, the copany offers expertise in all pillars of the PeopleSoft® applications both Onsite and Onshore through their U.S. based PeopleSoft® Lab. HyperGen tailors IT Solutions and Services to fit customers needs

Innovative Technology Solutions

Innovative Technology Solutions

ITS is a global managed services provider with 35 years of experience in managing IT infrastructure and operations (I&O). The company accelerates business value for customers by providing flexible customized solutions for enterprise infrastructure monitoring and management, service desk outsourcing, desk-side support and security operations

Intertec International

Intertec International

Founded in 2002, Intertec International is an IT & Technical Services company with headquarters in Phoenix, Arizona, and offices located throughout the United States, United Kingdom, and Nearshore Technology Centers in San Jose, Costa Rica and Medellin, Colombia. With over 18 years of experience working with Fortune 500 Companies, the company has a proven track record of solving complex technical problems through customized solutions. It has served multiple industries including, but not limited to, Financial Services, Insurance, Technology, Direct Sales and Aerospace, Government & Industrial Sectors. Intertec International’s service offerings in the IT Industry include Software Engineering, Project and Program Management, Business Analysis, Test Engineering and Quality Assurance, Technical Advisory and Infrastructure Management, and many more

Kinetic Data

Kinetic Data

Kinetic Data provides an industry-leading enterprise workflow platform that automates complex processes and transforms organizations. The company's low-code, flexible solutions improve service delivery, turning customers into heroes. For over 20 years, Kinetic Data has applied their ingenuity and passion for creating new customer success stories every day

Kloves

Kloves

Kloves, Inc. is a Silicon Valley company that focuses exclusively on ServiceNow technology. As a certified ServiceNow Implementation Services partner since 2011, Kloves supports over 100 customers in the U.S., Europe, and Australia. The company's highly versatile team of consultants has a wealth of project experience including: Tailored Implementations, Custom Development, Service Portals, and QuickStart Deployments

Ovation Technology Group

Ovation Technology Group

Ovation Technology Group specializes in integration and support solutions that address the unique and complex needs of customers' business with experience, skill and a convenient, flexible menu of services. For more than 22 years, the company has been staying at the leading edge of technological innovation, working closely with its clients to find the exact right phone, data and IT solutions for their particular business situations

RemoteToPC

RemoteToPC

RemoteToPC offers a budget-friendly remote computer access application with Lite Remote PC Monitoring and Management (RMM) tools built into every installation. As alumni of Google’s Startup Next Dallas 2014 pre-accelerator, and Silicon Valley’s One Million by One Million virtual startup accelerator in 2015, RemoteToPC adopts the tagline of ‘Made by IT for IT’ to conceptualize its affordable Lite-RMM. The firm’s RMM tools constantly monitor the entire workstation and core system metrics for issues and send back alerts to the clients regarding the same through emails. RemoteToPC delivers top-notch 2-factor authentication capability along with 256bit-SSL encrypted tunneling and a private RMM dashboard, or what the firm calls a Command Center

Tintri

Tintri

Tintri all-flash storage and software is specifically built for virtualized workloads. The company replaces legacy storage solutions with technology that automatically manages an organization’s applications, so databases, virtual desktops and DevOps workloads all perform flawlessly. Customers plug Tintri in and walk away. As a result, Tintri has built a customer base of 1,500+ fanatical enterprises and an 81-point Net Promoter Score

Valiantys

Valiantys

An Atlassian Platinum Solution Partner that specialises in Agile, ITSM, and Lean Business Management, Valiantys delivers solutions to enterprises across the world. One of the top IT Service Management Solution Providers, Valiantys understands both sides of the equation—ITSM and enterprise agile development—and enables its clients to modernize their approach to ITSM. Since some core members of Valiantys were involved in the development of Atlassian tools, such as Jira Service Desk, the ITSM specialists truly understand the perspective of agile software development teams. Furthermore, Valiantys guarantees swift “time-to-value” for its clients due to a deployment kit that encompass pre-configured ITSM processes