Top 20 IT Service Management Tech Companies - 2017
The environment of IT world is constantly evolving due to the various technological disruptions. With the aim to adapt and innovate alongside these new developments, IT Service Management (ITSM) entails a streamlined approach to the process of IT utilization within an organization. One such instance of adapting innovation is the increasing presence of DevOps in the ITSM landscape. Closing the gap between the development aspect of an organization and the rest of the IT operations, DevOps enables a faster and reliable software development process.
Similarly, rapid cloud migration also occupies a significant place in the development of ITSM that can be attributed to advantages such as low licensing cost. Cloud computing also brings the added benefit of mobility, which enables multi-channel handling of requests through mobile, tablets or other devices. The increasing use of such devices leads to the generation of a massive amount of data that can be analyzed to provide a personalized experience for customers. The analytic tools utilized to do so are also a welcomed addition to the ITSM framework that are useful in accurate evaluation of service level agreements (SLA).
With this rapid evolution in ITSM tools, it is imperative for all the stakeholders to understand the dynamics of the market. Keeping that in mind, a distinguished panel comprising of CEOs, CIOs and analysts including CIO Review’s editorial board has charted out top 20 companies offering tailor-made and efficient solutions for ITSM. These companies offer powerful solutions coupled with innovative strategies that can help your business succeed.
We present to you CIO Review’s ‘20 Most Promising IT Service Management Providers - 2017.”