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IT Service Management
The Technological Shift in IT Service Management
James W. Brady, CIO, Los Angeles County Department of Health Services
Automation, AI and the ITSM Tech Shift
Rod Mathews, CEO, TeamDynamix
From IT Service Management to Corporate Service Management
Graham K Draughon, President, Blackthorn Cyber Security, LLC. & Advisory CISO, Onemain Holdings, Inc.
How ITSM Eventually Ties to Customer Experience
Nora Osman, Associate Vice President, IT Service Management, Montefiore Information Technology
The Convergence of IT with the Internet of Things Innovation
Andy Shang, Vice President of Engineering, Gold Medal Products
Collaboration: The Key to Progression
Cletis Earle, CIO, Kaleida Health
The Modern CIO: Balancing Technology, Strategy and Human Leadership
Pedro Simon Romero Canovas, Corporate Director of Information Technology (CIO), Grupo FarmaNews
The Future of IT Operations: Harnessing AI, Automation, and Reliability Engineering
Scott Lee, Author and Infrastructure & IT Operations Executive, Arch Mortgage Insurance Company (Arch MI)
IT Governance Fit & Function
Daniel Poff, Senior Director IT Governance, Churchill Downs Incorporated [NASDAQ: CHDN]
Simplifying at Scale: How IT Leaders Enable Growth without Inheriting Complexity
Bryan Brooks, Bryan Brooks, Sr. Director of IT
Cody Pools, Inc
Transforming IT into an Engine of Operational Excellence
Safi Obaidi, Head of Information Technology
Beltservice Corporation
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What a Successful Team Looks Like in the Digital Age
Chris Jacobs, Director of Certifications, VIRL and delivery, Cisco Systems
Acknowledging the Great Power of Modern Technology
Joyce Jinde Edson, Deputy CIO & Asst Gen Mgr, City of Los Angeles
Accelerating the Digital Transformation with Cloud Computing
Neil Brandmaier, CIO, Capital District Physicians' Health Plan, Inc. (CDPHP®)
Software Engineers are The Future of Logistics
Mario Harik, CIO, XPO Logistics, Inc.
Revamping the Federal IT Ecosystem
Edward Rodden, CIO, SugarCreek
Digital Transformation and ITSM
Niel Nickolaisen, CIO, O.C. Tanner
Creating and Advancing a Service Culture through Information Technology Service Management
Peggy Kay, AVP & Technology Customer Experience, University of the Pacific
Meeting Today's ITSM Challenges
Raymond Lefebvre, VP IT & CIO, Bridgewater State University
Waves of Disruption Reform IT Service Management Landscape
Paul Hamman, SVP, Head of Cloud Security, SunTrust Bank [NYSE: STI]
5 Ways to Keep Your Tech Staff Motivated and Engaged
David Cooper, Chief Technology Officer, WEX [NYSE: WEX]
The Digital Transformation of Service
Courtney Dornell, Vice President Global Marketing COE, Otis Elevator Co
ITSM: Enables the Agility and Responsiveness Demanded by Today's Business
Azunna Anyanwu, Director of Information Technology, Aronson LLC
Building a Better it Service Management Organization
Jeff Battaglino, Vice President, IT Technical Services Manager, OceanFirst Bank [NASDAQ: OCFC]
Metrics, a Tool to Measure IT Operational Performance
Danielle Herrick, VP, Compliance, Employers
Why NetSuite is the ERP of Choice for PE Firms
Kelley Starr, VP of Business Development & Marketing, ScaleNorth
It’s On People: The Undeniable Cultural Impact in a Digital Transformation/Transition or How Culture Impacts The Digital Transformation
Nuno Pedras, Chief Information & Digital Officer, Galp
How can theory help improve project management practice?
Azizi Rashdi, Head IT Operations & Engineering at Sapura Energy Berhad
Shoring Up The Weakest Link: Empowering The Human Firewall
Joey Albert, Vice President of Information Technology, Douglas Emmett
Embracing Technology to Navigate a Diverse Workforce
Candace Villafanez-Dukes, Corporate Human Resources/Payroll & Benefits Manager, Long John Silver's, LLC
Elevating Technology Lifecycle Through Strategic Leadership
Walter Watson, Director of Technology Lifecycle Management, CNA Insurance
Leading The Way In Cannabis Cultivation
Maxwell Salinger, Vice President of Cultivation, Cresco Labs
Architecting The Future Of Workforce Management
Rob York, Director of Workforce Planning, Highmark Inc.
Traffic Control and Construction Sequencing through Project Design Lifecycle
Brian Everett, Central Region Transportation Director, Ardurra
Leading with Purpose in a Changing Tech Landscape
Katy Carrillo, IT Director - Tools Commercial North America, Stanley Black & Decker
IT Value Proposition - Core Principles
Douglas Duncan, Chief Information Officer, Nodak Insurance [NASDAQ: NODK]
