Over the years, CITSmart has been pursuing their customer’s demands and catering to their needs, while monitoring changing market trends. CITSmart’s Holistic Services Management solution offers a single platform that different departments in an organization can leverage, to effectively communicate and collaborate, through a robust workflow based on knowledge management. “We enable real digital transformation for companies. Our Holistic Services Management solution is a powerful integration tool that can have legacy systems and several applications communicating under a reliable performance,” adds Gaspar.
We have a strong conviction and a company purpose to deliver the best tools to enhance customer experience
In addition to robust solutions, the company has something else that contrasts it within the market—accurate onboarding. While usual onboarding processes are inefficient and time-consuming, with CITSmart it is a different ballgame. By linking knowledge to the functions and the portal of experiences, it taps all the information needed for effective onboarding, which allows evolution through the knowledge suggested by functions.
Explaining the value proposition of CITSmart, Gaspar recalls an instance when the company assisted a renowned regulatory aviation agency in Latin America to change their operations. With CITSmart’s support, the agency started to use IT solutions to manage their IT infrastructure. With its initial success, the client promoted digital management to other departments as well. This allowed the organization’s processes to be agiler and other departments were also digitalized by just applying the extension of the already installed platform.
Today, CITSmart’s core focus is on making companies more agile and smarter, and the firm is already aligned with several frameworks such as ITIL, COBIT, IT4IT, SIAM, Lean, and VeriSM. The team envisions the company’s future based on these sets of frameworks and using AI to automate processes for increased efficiency. CITSmart is also expanding its reach into Latin America and Europe. “We have a strong conviction and a company purpose to deliver the best tools to increase the customer experience. We believe service management, in a holistic way, is the transformative power for many companies. Live the economy of experience, count on CITSmart,” concludes Gaspar.