A decade later, in addition to enterprise ITSM services, G2SF’s core competencies now include Mobility, Cybersecurity, and IT Engineering. All G2SF services are designed, developed, implemented, managed, and improved using the appropriate standards, methodologies, and/or industry best practices. “Our objective is to recommend, implement, and deliver critical services (technologies) in the most efficient and effective manner possible to meet evolving business requirements while further reducing operating costs,” says Smith. Most of G2SF’s services are focused on meeting the rapidly evolving needs of the Defense and Intelligence communities, as well as other Federal Agencies.
An example of G2SF’s implementation of an enterprise ITSM solution is the company’s current contract supporting a major Defense Agency. Years ago, this agency envisioned a common platform that could be used by military commands around the world to acquire, track, and manage critical services and assets throughout their lifecycle. G2SF implemented an ITSM system that provides over 5000 users and more than 300,000 customers at military bases, posts, and installations around the world with a single point of entry to order, procure and manage a wide-variety of core IT services and assets from virtually anywhere.
With significant expertise in enterprise level IT Service Management, Cybersecurity, and Mobility, G2SF will continue to leverage an organization’s CMDB to further enhance the quality and security of services that are delivered to the mobile community
With a highly mature configuration management database (CMDB), the system tracks and monitors over 600,000 configuration items or assets and more than 1 million relationships between these assets and the services they support. The system enables the agency to discover and bulk-import asset records into the CMDB electronically and tie assets directly to a specific contract or organization for cost accounting purposes. The advanced capabilities of the ITSM platform are unprecedented within the Department of Defense, and elsewhere within the Federal Government.
Illustrating G2SF’s implementation of a Mobility solution is the company’s ongoing project supporting an enterprise Mobility service offering that manages over 1400 domestic and international BYOD and Government-furnished devices for iOS and Android users of smartphones, wireless access cards, tablets, and other devices that have internet connectivity. G2SF’s responsibilities include operations, application and data management (Tier 1-3), mobile network monitoring and performance, and cybersecurity. G2SF’s Mobility service, considered one of the most advanced within the Federal Government, provides users with secure real-time system access anytime and from anywhere.
Furthermore, G2SF’s Cybersecurity capabilities are best represented by the company’s current contract to provide Cybersecurity, Identity and Account Management, Security Operations Center Management, Information Assurance, and Certification and Accreditation services. “With significant expertise in enterprise level IT Service Management, Cybersecurity, and Mobility, G2SF will continue to leverage an organization’s CMDB to further enhance the quality and security of services that are delivered to the mobile community,” concludes Smith.