Greenlight Group
Unleashing a New Breed ITSM

The goal of every IT framework is to ensure a perfect blend of technology, processes, and people working in absolute harmony to meet their organizations’ business goals. However, two longstanding predicaments hinder the smooth sailing of IT departments: managing the IT services and the costs associated with it. Software-as-a-Service (SaaS) solutions can help address these challenges to an extent. However, small and medium-sized businesses often find the processes difficult as they lack special skill sets, budget, and necessary resources to implement IT operations management (ITOM). What SMBs need today is a professional consultant that can guide them through the intricacies of SaaS integration and help set up robust IT infrastructures.

This is where Greenlight Group, a boutique consulting and systems integration services firm shines. With a vision to address various IT requirements through cutting-edge technology, Greenlight help clients overcome the challenges associated with managing IT services. As a certified partner of Micro Focus, Greenlight helps clients implement effective SaaS solutions tailored to generate value at lower costs. “Having been in the IT services business for over a decade, we are well-positioned to deliver the ‘as a service experience’ both from the finance and a service delivery standpoints that clients are looking for,” states Joseph Madden, founder, and CEO of Greenlight Group.

Greenlight’s partnership with Micro Focus has yielded a refined yet budget-friendly IT service management solution that resonates well with the client requirements. Deemed as a renowned multi-vendor partner for Hewlett-Packard, Micro Focus, Red Hat, and VMWare, Greenlight provides robust ITOM evaluation, implementation, service, and support to a diverse clientele comprising global Fortune 500 organizations.

The company stays a class apart by following distinctive approaches toward software licensing, resale licensing, and term licensing, alongside providing traditional IT services from both service delivery and support standpoints. Greenlight leverages Micro Focus’ managed services licensing program to offer Greenlight IT Operations Services (GITOpS)—a subscription-based licensing for core ITOM capabilities—hosted on AWS’s secure infrastructures.

GITOpS gives the client the flexibility to choose a business model for specific needs, be it external, own subscription licensed, or on-premise. “We can deliver a SaaS experience similar to ServiceNow, New Relic or Datadog with round the clock support,” adds Madden.

Having been in the IT services business for over a decade, we are well-positioned to deliver the ‘as a service experience’ both from finance and service delivery standpoints that clients are looking for

With a highly-skilled team of IT engineers, Greenlight follows an agile approach to educate clients on deploying and implementing its solutions in a manner that provides maximum value. The proficiency of Greenlight’s team was demonstrated when a multinational chemical manufacturer sought assistance from the company to manage their existing SaaS solutions. “Before approaching us, the chemical manufacturer had outsourced the task to another vendor that lacked sufficient knowledge about it,” says Madden. Upon understanding the client’s business requirements, Greenlight’s team diligently made continuous improvements to the solution under a managed services contract and enhanced the overall value of the client’s business processes. This allowed the client to seamlessly transition from their conventional solution to a scalable SaaS approach that can accommodate their evolving business needs.

While similar stories highlight Greenlight’s successful track record, the company harnesses its diverse knowledge and expertise in change management and other IT services to accelerate digital transformation for its clients. That’s not all; Greenlight goes beyond ITSM services and into user behavior management through a microservices platform that can enhance business value while dramatically simplifying the administration and management. With no plans of slowing down, Greenlight is looking forward to leveraging the concepts of automation, DevOps, and Agile to expedite a significant ROI for their clients.