When it comes to small IT companies, there are two primary barriers to adopting remote computer access solutions. First off, in the wake of only a handful of one-size-fits-all remote access solutions on the market, small IT companies find themselves in a reverse price war with the costs being continually driven up. Secondly, these solutions have not been built specifically for IT, and so remote computer monitoring is not a part of the package. SMEs have to shell out up to five times the original expense to procure remote monitoring. However, this tight situation is about to change.
In an effort to mitigate this predicament for SMEs, Texas-based firm, RemoteToPC offers a budget-friendly remote computer access application with Lite Remote PC Monitoring and Management (RMM) tools built into every installation.
As alumni of Google’s Startup Next Dallas 2014 pre-accelerator, and Silicon Valley’s One Million by One Million virtual startup accelerator in 2015, RemoteToPC adopts the tagline of ‘Made by IT for IT’ to conceptualize its affordable Lite-RMM. The firm’s RMM tools constantly monitor the entire workstation and core system metrics for issues and send back alerts to the clients regarding the same through emails. From CPU utilization, RAM, and disk to servers’ heartbeat, online/offline statuses, crashes, and loss of internet connectivity. RemoteToPC’s Lite-RMM software levels the playing field for small IT consulting firms and large Managed Service Providers (MSPs), enabling the former in actively monitoring their customers’ systems through an affordable remote access application. As the president of RemoteToPC, Steve White describes it, “We know what the IT companies want—anytime, anywhere remote desktop access—and our Lite RMM is equipped to deliver the same.
White goes on to say, “We were the first to go to market with this kind of offering, and we have got some more surprises ahead that will shake up the industry again. Some things are specifically geared to serve the IT industry.” That being said, RemoteToPC effectively bundles zero-configuration basic-RMM tools and email alerts into a spectrum of simplistic and affordable enterprise-level plans. From a basic plan supporting 10 remote computers for as little as $99/year to an enterprise-grade plan accommodating 500 remote computers at $899/year, up to thousands, RemoteToPC’s annual subscription plans are not limited by the number of concurrent locations or technicians who can utilize it but are sold by the number of endpoints the customer needs. That’s not all; the firm also addresses yet another prime requirement of remote access—security. RemoteToPC delivers top-notch 2-factor authentication capability along with 256bit-SSL encrypted tunneling and a private RMM dashboard, or what the firm calls a Command Center.
Hosted on security hardened servers, RemoteToPC’s Command Center enables the clients’ management teams to view system metrics and launch remote desktop sessions without endangering the integrity of their workstations. System and user management is simplified in the web-based Command Center, which allows the clients to view their remote systems, categorize them, and even assign different users for each system. Besides the simplified remote access and monitoring features, RemoteToPC’s ascension to success can be credited to its unparalleled customer service. “While we deliver most features at an affordable price our customer service remains paramount. Our clients place their trust in us to deliver a great product, and it is imperative we live up to their expectations. If a customer has a question or problem they can’t figure out, we work with them, personally. We genuinely care about our clients, and do everything we can to help them do their jobs,” says White.
Moving forward, RemoteToPC will continue to enhance its RMM feature set and is currently working on a remote printing function and other features to further empower the IT industry with capabilities. The firm is looking forward to incorporating new and improved security, automation, and insight add-ons into its portfolio, and is all set to launch host software for MAC to extend its outreach across the globe.