Let’s face it. Just like the yesteryear taxi industry, the IT services industry is held ransom to a legacy outsourcing model, which not only is reactive and inefficient but also highly expensive. Companies working with the traditional IT services firms find themselves trapped in vendor lock-in, stifling their ability to explore opportunities for growth and innovation. Add to that the lack of transparency and audit trail in the average IT service partner’s day-to-day IT operations revolving around server management, regular backup, and disaster recovery, among other tasks. FlipServe, leveraging its deep expertise with IT infrastructure services and cloud, is putting an end to these woes with its data-centric business strategy.
FlipServe bids goodbye to client contracts. This digital business infrastructure operations (DBIO) platform is available in three versions: Silver, Gold, and Platinum. Silver, which covers 70 percent of a customer’s non-critical systems, is free. But how can FlipServe sustain the value of its services over time if almost all of its clients are using free services? Ganesh has the answer. “Our platform runs on a powerful automated engine and we do not charge customers up front for services that can be delivered with automation.” Ganesh continues, “Data being the new crude oil of the 21st century, the company will collect clients’ systems performance data such as the amount of heat generated by servers, electricity consumption, processor failure rate, the type of Operating System, antivirus, databases, etc. running on the servers.” All this data is a treasure trove for cloud vendors who can streamline their products and services according to the market trends.
Our vision is to create a world in which everyone has access to transparent IT solutions and services delivered by world-class delivery associates
FlipServe uses patent-pending AI-enabled bots to capture this data in a highly secure and compliant environment. What gives clients more freedom is the platform’s cloud vendor-agnostic approach, so they are free to use the cloud platform of choice.
From the transparency perspective, FlipServe follows the Uber model in which driver information reaches the customer even before boarding the cab. When FlipServe’s client is in need of IT services, the credentials of the allotted professional reach the client beforehand. FlipServe has in place a strict selection process to ensure a pool of world-class IT professionals is available at any time. As opposed to the traditional certification-based rating system, the company employs a patent-pending approach to rate a professional. With the company’s patent-pending approach, the prospective candidate will be tasked to complete certain jobs. The approach has several parameters such as speed, agility, among many others, to vouch for their skills and knowledge and proactive decision-making. For maximum client satisfaction and compliance, the GDPR-compliant FlipServe ensures a European client is supported by a professional residing in the European region. If the client is from Singapore, the professional providing the service is from the same region to ensure there is no communication gap due to contrasting time zones. “For transparency, the moment your service is going to be managed, we provide the complete recording of our engagement with the clients’, so audit trail is simple,” states Radhakrishnan.
Amid the booming digitally driven GiG economy, FlipServe aims to thrive as a data management company. Backed by a board that comprises a former CIO, CEO from multi-national executives, technology decision-makers, and strategy experts for guidance on automation, process agility, transparency, and cost-efficiency, FlipServe is well on its way to take the IT services industry by storm.