Top 10 IT Service Management Consulting/Services Companies - 2019

As the enterprise ecosystem dives further into digitalizing its core operations, IT service management firms are looking to expand the scope of their offerings while streamlining the approach they have toward the delivery of an enhanced IT infrastructure. One way companies can do this is by adopting cutting-edge technologies like artificial intelligence and machine learning, which play a key role in the automation of repetitive tasks. DevOps is another promising technology that continues to bridge the gap between the development aspect of an enterprise and the rest of its IT operations, enabling quick and reliable software development processes.

However, the challenge here is, not many in-house IT departments have the experience or knowledge required to leverage the capabilities of new technologies. This is where having the support of third-party IT service partners who help set a customized framework or base for the implementation of digital strategies while helping support change in all areas an organization can make a difference.

With a comprehensive understanding of these requirements, CIOReview has compiled a list of the 10 most promising IT service management consulting/services companies to guide organizations in harnessing the power of new-age ITSM technologies to improve the efficiency of core IT operations of their clients.

We are glad to feature Colorado-based AccuOSS as one of the leading ITSM service companies. AccuOSS delivers its deep experience in the development, implementation, and support processes of operational support systems and ITSM solutions to the Satcom, Telco, energy and utilities, local government, and financial services industries. Another featured firm is Greenlight Group, which leverages its comprehensive integration services to align client-specific demands with cutting-edge software technologies and deliver an intuitive, flexible, and effective IT infrastructure. 

With several innovative technological capabilities and success stories up its sleeve, these firms are constantly proving their mettle in the IT service and consulting realm. We hope this edition of CIOReview helps you build the partnership you and your firm need to offer the latest and most advanced IT services to your clients.

We present to you CIOReview’s “10 Most Promising IT Service Management Consulting/Services Companies – 2019.”

    Top IT Service Management Consulting/Services Companies

  • 1

    Accurate Operational Support Systems (AccuOSS) has designs, develops and supports Service Assurance and IT Operations Management solutions for large enterprises and service providers to small-medium businesses. The company differentiates itself from the marketplace through its robust mix of solutions to fit all customer sizes and needs. The company has harnessed its experience and robust capabilities to be able to deliver affordable and consumable hosted and managed solutions that don’t compromise on functionality

  • 2

    GANTECH’s Information Technology Service Management (ITSM) Services provides customers with an industry-leading, accountability-driven, results-focused solution to IT managed services and enterprise service management. They take what companies have come to expect in a business relationship to the next level by utilizing Information Technology Infrastructure Library (ITIL) best practices to drive and sustain exceptional service and continual improvement across an ever-increasing number of devices and platforms

  • 3

    Greenlight help clients overcome the challenges associated with managing IT services. As a certified partner of Micro Focus, Greenlight helps clients implement effective SaaS solutions tailored to generate value at lower costs. Having been in the IT services business for over a decade, they are well-positioned to deliver the ‘as a service experience’—both from a finance and a service delivery standpoint that clients are looking for. The company stays a class apart by following distinctive approaches toward software licensing, resale licensing, and term licensing, alongside providing traditional IT services from both service delivery and support standpoints

  • 4

    Being a full-service provider of ServiceNow solutions, PCG adopts a methodology that aligns well with ServiceNow best practices and stays as close to its baseline or what used to be called “out of the box.” Once clients integrate their standard applications with ServiceNow, PCG looks for opportunities to optimize other manual processes within the clients’ ecosystem. By being a trusted ServiceNow partner, PCG helps enterprises align IT with their business goals. This joint venture to transform the role of IT professionals from domain experts to technology service providers in order to help their company achieve goals

  • 5

    Based out of Toronto, Ontario, Procept Associates Limited has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices. Offering training and consulting to a majority of organization, Procept helps organizations tweak, revise, and adjust their governance structure so that their deliveries can happen within the common framework. Procept has deep expertise in both traditional and agile approaches. Agile and Agile related consulting and training forms about 30 percent of Procept’s business overall

  • 6

    CAT technology

    CAT technology

    CAT Technology Inc. offers its expertise in remote infrastructure management and operations, which can reduce overhead costs by over 50%. They offer flexible and SLA driven engagement models. Their rigid compliance to standards, such as ITIL / ITSM / ISO allows them to deliver reliable, stable and measurable SLA based services. As part of their Infrastructure Services, CAT Technology helps optimize the performance of an organization's applications, manage end-to-end implementations and provide customized services to help clients build, manage, and optimize their IT infrastructure. CAT Technology ensures the quality of the processes and the deliverables of the projects, delivering superior services to clients worldwide

  • 7



    COMSO brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support to the enterprise, empowering federal government stakeholders to fulfill their mission with confidence and efficiency. COMSO has held prime contracts since being founded in 1988. In support of enterprise-wide systems and cloud-based architectures, they provide comprehensive IT systems integration and engineering services from requirements through design, configuration, integration, testing, site surveys, installation, deployment, data and user migration, user support, and decommissioning and disposal of sunsetted systems

  • 8

    Engineering Services Network - ESN

    Engineering Services Network - ESN

    Founded in 1995, ESN is headquartered in Woodbridge, Virginia with regional and field offices throughout the U.S. and in Japan. A leading engineering and technology company, they apply their depth of customer knowledge and technological and management competencies to deliver trusted solutions to the U.S. government. Their customers include the U.S. Navy, U.S. Army, U.S. Air Force, U.S. Marine Corps, Department of Veterans Affairs, DoD SBIR/STTR, and they consult to federal government agencies. They stand “Shoulder-to-Shoulder” with customers, focused on providing solutions that enable their client's success

  • 9

    Netwatch Solutions Inc.

    Netwatch Solutions Inc.

    Netwatch Solutions, Inc., founded in 2002 and based in Richardson, Texas , develops IT infrastructure and asset management solutions for IT organizations across the United States and Canada. The company offers the System Asset Management System (Samantha), a configuration management database (CMDB) software repository for IT enterprises, with its supporting stand-alone auto-discovery module, Audrey. The company’s services include application dependency mapping, IT change management, IT financial management, service level management, disaster recovery planning, business impact assessments, and availability management

  • 10



    Valiantys is a top Atlassian Platinum Solution Partner with proven expertise in DevOps, Agile and ITSM. Their mission is to revolutionize the way teams collaborate and empower them to work smarter. They've rendered client-tailored services to over 4,485 companies, providing expert guidance on the deployment, adoption and support of Agile tools. They house consultants who are ITIL & Atlassian certified and offer an expert's view of a organization's project and facilitate a scoping workshop to assess a businesses' ITSM maturity and provide them with a precise roadmap. They are a global company with Atlassian certified consultants in France, the United Kingdom, the Netherlands, Belgium, Switzerland, the United States, Canada and China