Top 20 IT Service Management Solution Companies - 2019

With the current wave of digital transformation leading organizations to augment their existing business-technology ecosystem, IT service departments are in need of innovative solutions to minimize the operational risks of the rising security and compliance regulations. A well-established IT service management platform helps an organization to become more agile and react to changes quickly while adjusting to new opportunities. Having a modern IT infrastructure is essential when managing newly-implemented technologies that can allow employees to be more innovative. For example, using ITSM tools that help build more engaging interfaces and automate routine tasks, companies can facilitate fast delivery of services to their employees or customers.

That being said, as mobility becomes a much more strategic consideration for organizations, many business leaders are beginning to understand how it can help transform and evolve both business and IT processes.

With a comprehensive understanding of these new developments, CIOReview has compiled a list of the 20 most promising IT service management solution providers that are harnessing the power of new-age ITSM technologies and augmenting the IT services they offer to clients.

We are glad to feature Virginia-based Global Solutions & Service Frameworks (G2SF) as our cover story. G2SF utilizes its all-inclusive portfolio of IT engineering and management solutions to help clients improve the efficiency of their IT operations while minimizing the sustainment costs. All of G2SF’s solutions and services are based on industry best practices and standards. We also take pride in featuring Info-Tech Research Group as the 'Company of the Year’ owing to its ability to assist CIOs and IT leaders in making strategic, timely, and well-informed business decisions by leveraging its 20-year experience in the IT sector. The company partners closely with clients’ IT teams to provide everything they need, from actionable tools to analyst guidance.

With several innovative IT service capabilities, these firms are constantly proving their mettle in the ITSM landscape. We hope this edition of CIOReview helps you build the partnership you and your firm need to offer the latest and most advanced IT services to your clients.

We present to you CIOReview’s “20 Most Promising IT Service Management Solution Providers – 2019.”

    Top IT Service Management Solution Companies

  • 1

    Asset Vue provides RFID based asset management and data center management services and solutions. The company offers technology designed to solve the challenge of maintaining asset and inventory information and keeping it up to date

  • 2

    baramundi software AG provides companies and organizations with efficient, secure, and cross-platform management of workstation environments. Around the world, over 3000 customers of all sizes and from every sector benefit from the German manufacturer's many years of experience and outstanding products. These are compiled into an integrated, future-orientated approach in baramundi management Suite—client management, mobile device management, and endpoint security are provided via a shared interface, using a single database, and according to global standards

  • 3

    Founded in 1997, SVT Supply Chain Solutions is a collaborative solution for an emerging supply chain. Headquartered in Exeter, NH, the company partners with clients and deliver the affordable solution which satisfies the strategic and tactical requirements of their end entirely to end supply chain. The company offers a broad range of services that cover significant segments of the supply chain and holds the potential of addressing the complete product life cycle from the cradle to the grave. The company also provides unmatched and entirely customizable supply chain transition services and solutions. It offers full support for superior supply chain transition events

  • 4

    Among the 20 Most Promising IT Service Management Solution Providers, G2SF stands apart as the industry leader for ITSM. The company supports digital transformation by providing mobility, security, and enterprise ITSM solutions based on ITIL best practices and ISO/IEC 20000 standards. With a portfolio of ITSM capabilities built around technology, processes, people, and governance, G2SF ensures the delivery of holistic, next-generation [ITSM] solutions to the enterprise landscape. Combining security with its engineering capabilities, G2SF fosters seamless integration of enterprise solutions that enhance the value delivered to customers. G2SF has been a torchbearer for clients through digitalization initiatives, assisting them in enhancing productivity, utility, and efficiency of business processes and functions, all the while reducing infrastructure and operational overhead costs

  • 5

    Provides insights to IT professionals for enhancing the value proposition of IT within their organizations and delivering measurable results. Info-Tech Research Group is one of the fastest growing full-service research and analyst firm in North America, serving more than 30,000 IT and HR professionals. Info-Tech's mission is to help IT leaders systematically improve their core processes and governance and implement critical technology projects. Info-Tech Research Group’s divisions include McLean & Company and SoftwareReviews

  • 6

    For more than years, INTERPROM has been on a mission to improve the service quality of our (IT) customers. The vision that motivates and sustains them in an (IT) industry in which (IT) professionals are educated and inspired to excel in servicing their (IT) customers in a sustained effort to elevate the business’ performance. The company provides coaching services to CIOs, BRMs, CISOs, IT Strategists, Service Owners, Process Owners, and Risk Owners. Furthermore, INTERPROM also volunteered on (IT) industry associations, reviewed publications, presented at local, regional, national and international events, and published books, white papers, blogs, and podcasts

  • 7

    Numerify is a company on a mission to help organizations take a diligent approach to monitoring and optimizing their end-to-end IT operations seamlessly. The company provides an AI-powered IT business analytics platform that enables large enterprises to be more proactive in making informed decisions. Using Numerify’s analytics platform, IT organizations can operate more efficiently while innovating faster and reducing risk. The analytics platform offers targeted prescriptive insights that can be easily integrated into operations. It aggregates data from across the system landscape into one curated, consistent data repository

  • 8

    RemoteToPC offers a budget-friendly remote computer access application with Lite Remote PC Monitoring and Management (RMM) tools built into every installation. As alumni of Google’s Startup Next Dallas 2014 pre-accelerator, and Silicon Valley’s One Million by One Million virtual startup accelerator in 2015, RemoteToPC adopts the tagline of ‘Made by IT for IT’ to conceptualize its affordable Lite-RMM. The firm’s RMM tools constantly monitor the entire workstation and core system metrics for issues and send back alerts to the clients regarding the same through emails. RemoteToPC delivers top-notch 2-factor authentication capability along with 256bit-SSL encrypted tunneling and a private RMM dashboard, or what the firm calls a Command Center

  • 9

    Sierra Systems, an NTT DATA Company, transforms forward-thinking organizations through award-winning and innovative solutions. The teams have over 50 years of success and a reputation for maximizing their clients' IT investment with cutting-edge solutions that consider people, process, and technology. From consulting to implementation and managed services, Sierra Systems' goal is to maximize our clients' investments and provide a quality end-to-end experience that modernizes and improves their business. The company is committed to a working environment that fosters professional and personal progression, communication, and collaboration. They offer opportunities for personal growth and professional development at every career level

  • 10

    TESM is a DXC Technology company and ServiceNow Global Strategic partner. The company focuses on end-to-end solutions that enable customers to realize the full benefit of their implementation. Working in complete partnership with the customers is the heart of their success. The company was launched in 2013 by a team of practitioners using deep industry and technology experience to provide an honest, practical, and realistic approach to the delivery of service management projects, solutions, and services. TESM has experienced rapid growth through reputation and recommendation. Today many most extensive financial services and pharmaceutical companies are their long-term customers whom they serve dedicatedly

  • 11

    An Atlassian Platinum Solution Partner that specialises in Agile, ITSM, and Lean Business Management, Valiantys delivers solutions to enterprises across the world. One of the top IT Service Management Solution Providers, Valiantys understands both sides of the equation—ITSM and enterprise agile development—and enables its clients to modernize their approach to ITSM. Since some core members of Valiantys were involved in the development of Atlassian tools, such as Jira Service Desk, the ITSM specialists truly understand the perspective of agile software development teams. Furthermore, Valiantys guarantees swift “time-to-value” for its clients due to a deployment kit that encompass pre-configured ITSM processes

  • 12



    actionHub is an integration solution built on the Salesforce platform. The platform makes it easy to move data between applications in real time automatically. By eliminating redundant manual data entry, actionHub orchestrates data movement so that their clients have the right information in the right tool at the right time. actionHub enables seamless integration for cloud-centric and hybrid enterprise application environments. Their clients can also use their standard REST adapter to integrate with most systems without an individual connector. Most importantly, the integrations can be configured for unique business needs. actionHub enables its clients to establish simple integration rules. Each rule defines conditions (when to send data) and actions (what to do with that data)

  • 13



    Basefarm is a European Managed Service Provider. The company creates market leaders by integrating the critical competencies for digital transformation, such as big data, cloud computing, and information security, into one service offering. Basefarm delivers model covers, starting from idea to cable. The company also provides its clients with strategic advice, implementation projects, and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000, and its team consists of top engineers and advisors who are servicing global clients from our European offices and data centers in Norway, Sweden, The Netherlands, Germany, and Austria

  • 14

    CDC Labs

    CDC Labs

    At CDC Labs, they believe more in the human potential to have an impact on its surroundings. The company strives to support the areas of competency development, process improvement and providing technology solutions. They are also enthusiastic about leveraging technology to solve problems. CDC Labs is also a provider of IT services for small, medium, and large organizations. The company maintains close partnerships in its key focus areas such as cloud computing, IT service management, mobile application development, project delivery, change management, and executive coaching. Besides, the employees also maintain a high level of partner certifications as well as specialized training to ensure successful implementation in areas such as project management, product development, and many more

  • 15

    Cielo Global Holdings

    Cielo Global Holdings

    Cielo Global Holdings specializes in managing and investing in disruptive technology companies specializing in Artificial Intelligence (AI), Internet of Things (IoT), Machine Learning (ML), and Financial Technology (FinTech). The company's U.S. operations are headquartered in Lubbock, Texas, with nearshore operations in Monterrey, Mexico, and Bridgetown Barbados. Cielo Global Holdings leadership team has over 50 years of combined experience with big data technology, information technology services, and system integration. With a global presence in 7 Countries, Cielo Global Holdings continues to provide solutions at a cost designed to make its clients profitable

  • 16



    CitSmart Corporation is a global information technology company. They develop solutions that deliver economy and agility in corporate practices by implementing automated and intelligent routines composed of excellent technical attributes. The company has made it its mission to provide its clients with complete solutions that include concept, method, tool, and good practices, improving business, generating good results, with return on investments for the clients, partners, shareholders, and employees. Ultimately, CITSmart offers an intelligent corporate solutions platform that manages services and integrates business processes by connecting students, teachers, employees, and the community, turning digital experiences into relevant impressions for the new generation

  • 17

    MIS Alliance

    MIS Alliance

    MIS Alliance is located in Newton, MA, it has its deep roots in the Boston community, serving and supporting the IT needs of businesses for 20 years. The company’s clients are located throughout eastern Massachusetts, southern New Hampshire, and southern Maine. The service businesses ranging from small, two- or three-person shops, to mid-size companies and across multiple industries, such as professional services firms, non-profit organizations, schools, retail, manufacturing and healthcare, and many others that need our insight and counsel. The company brings new ideas, new strategies, and new technologies, designed to give their clients business a competitive edge in the marketplace

  • 18



    Founded in 2011, ONEiO Cloud Ltd. is a next-generation iPaaS, which is specially designed for business application users and business services. Headquartered in Helsinki, Uusimaa, the company is a developing Finnish SaaS enterprise. The company’s iPaas allows effortless and convenient integration with particular integration skills and eliminated the issue associated with conventional integration delivery, reliability, and maintenance. The company specializes in SaaS, Integration, Cloud, High Availability, It service management, service integration, CSM, SIAM, iPaaS, customer service management, zero consultancy, and zero development, EiPaas, 24/7, 99.9%

  • 19

    Owl Point

    Owl Point

    OwlPoint is an information technology advisory firm with a twist. Their recommendations blend experienced know-how and original thinking for deeper insights and the right solution to your IT challenges. Their company delivers value in a way that others cannot, through a seamless and integrated hands-on execution and in-depth process management strategies. OwlPoint was founded in 2008, and its objective was to launch a better consulting company. The company is passionate about providing the right solution for its clients, and for them the independence means that they remain technology-agnostic, providing tailored solutions not bound by alliances or prejudices

  • 20



    WhitLock designs, deploy, configure, test, and support IT Operations Management technologies developed by their primary partner, Micro Focus. They connect Micro Focus technologies with improved organizational alignment and with ITIL v3 Service Lifecycle-based best practices. These processes are formulated to guide them and their customers from the first conversation about Operations Management, to the preparation necessary for the successful conduct of the engagement, to the engagement itself, to the continuous improvement plan, and finally to on-going support of the IT staff and the newly deployed technologies. WhitLock resolutely follows a well-defined process developed and enhanced over the past seven years that they call ValueFirstTM. ValueFirst is a value-focused method for recouping your investments in Hewlett-Packard’s IT Management (ITM) technology